Hempstead House Hotel

COVID

Hempstead House Hotel and Spa

Residents, Non Residents, Dining, Bedrooms, Special Events, Spa Days & Spa Breaks.

Last Updated July 14th 2021
From Monday 19th July 2021..

Face masks or coverings are no longer a requirement within the public areas of the hotel as a guest. 

We are open for all guests only for accomodation, dining and events from Monday 19th July

Accomodation and bookings by Pre Booking Only

Our Reception will be staffed between 7am-11pm Monday to Sunday.

Email or Voicemail communication will be responded to as soon as possible

Please email frontdesk@hempsteadhouse.co.uk with any accomodation enquiries.

STAY WITH US WITH CONFIDENCE

To reassure our guests, we would like to highlight the measures that we are putting in place to ensure the highest standard of hygiene, and also what services we can provide during your stay with us at this time. We also request that you read carefully and take note of the guidelines set out for your own safety

OUR POLICIES AND PROCEDURES  

All staff are trained and will still follow distanced COVID procedures for social distancing.

Our team, when on duty, will wash and sanitise their hands frequently

Our team have been advised and are encouraged to follow the guidance of the Government and to self-isolate immediately if they show any symptoms associated with Covid-19

All public and bedroom surfaces will be disinfected thoroughly daily

All decorative cushions, throws, room folders, notepads and pens will be removed in bedrooms to avoid the risk of infection

Each room will be disinfected daily with a sanitising solution.

Bedlinen and towels will be boil washed after each guest’s stay

GUIDELINES FOR ALL GUESTS

Please ensure you maintain social distancing whist staying at the hotel, both within the building and in the grounds

Please wash your hands thoroughly before leaving your room

Please avoid direct contact with surfaces in public areas wherever possible

If you have any Covid-19 symptoms prior to your stay, please delay or cancel your visit

If you feel unwell at anytime during your stay, please contact us on the number given on your confirmation

CURRENT INFORMATION FOR ALL GUESTS

Payments for all rooms will be taken securely at the time of the booking from the credit or debit card details provided and invoices will be emailed after checkout

Guests who have company accounts with us will be invoiced in the usual manner

Check in is available from 3pm. If you are arriving after 9pm, please call the number below to let us know

Any cancellations must be made by 6pm on the day prior to arrival (24hrs). A cancellation charge equal to the total room rate cost will be levied for any late cancellations or non-arrivals. Your credit card details are held securely and full payment will be taken in this event

The room rate includes bed and room service breakfast only. All other facilities and services within the hotel are currently closed and cannot be accessed by guests

Guests are very welcome to relax in the gardens during their stay and there are many lovely country walks around the hotel

Breakfast will be served in the restaurant between 7am – 9am weekdays and 7am – 10am at the weekends

Room service is also available between the service hours above.

WE HAVE UPDATED OUR CANCELLATION POLICY

Existing Bedroom Reservations 

Existing bedroom reservations can be changed or cancelled at no charge up to 3pm before the day prior to arrival. Should the new dates for bedroom reservations be at a different price point, you will be asked to pay the difference.

If you booked through another travel agent, please contact them for assistance.


New Bedroom Reservations

New bedroom reservations that are booked via third party booking agents will be under the terms and conditions of the agent. Direct bookings can be changed at no charge up to 6pm before the day of arrival.


Special Events

Any bookings made for our Special Events, Private Dining can be postponed until our next special event or rebooking for your private dining. Any deposits paid are Non Refundable with the balance of any fully paid tickets or menus will be held by Hempstead House for your future rebooking as a credit voucher. Current and updateed Terms and Conditions will be emailed to you upon any new bookings made.


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