Face masks or coverings are no longer a requirement within the public areas of the hotel as a guest.
We are open for all guests only for accomodation, dining and events from Monday 19th July
Accomodation and bookings by Pre Booking Only
Our Reception will be staffed between 7am-11pm Monday to Sunday.
Email or Voicemail communication will be responded to as soon as possible
Please email firstname.lastname@example.org with any accomodation enquiries.
STAY WITH US WITH CONFIDENCE
To reassure our guests, we would like to highlight the measures that we are putting in place to ensure the highest standard of hygiene, and also what services we can provide during your stay with us at this time. We also request that you read carefully and take note of the guidelines set out for your own safety
OUR POLICIES AND PROCEDURES
All staff are trained and will still follow distanced COVID procedures for social distancing.
Our team, when on duty, will wash and sanitise their hands frequently
Our team have been advised and are encouraged to follow the guidance of the Government and to self-isolate immediately if they show any symptoms associated with Covid-19
All public and bedroom surfaces will be disinfected thoroughly daily
All decorative cushions, throws, room folders, notepads and pens will be removed in bedrooms to avoid the risk of infection
Each room will be disinfected daily with a sanitising solution.
Bedlinen and towels will be boil washed after each guest’s stay
GUIDELINES FOR ALL GUESTS
Please ensure you maintain social distancing whist staying at the hotel, both within the building and in the grounds
Please wash your hands thoroughly before leaving your room
Please avoid direct contact with surfaces in public areas wherever possible
If you have any Covid-19 symptoms prior to your stay, please delay or cancel your visit
If you feel unwell at anytime during your stay, please contact us on the number given on your confirmation
CURRENT INFORMATION FOR ALL GUESTS
Payments for all rooms will be taken securely at the time of the booking from the credit or debit card details provided and invoices will be emailed after checkout
Guests who have company accounts with us will be invoiced in the usual manner
Check in is available from 3pm. If you are arriving after 9pm, please call the number below to let us know
Any cancellations must be made by 6pm on the day prior to arrival (24hrs). A cancellation charge equal to the total room rate cost will be levied for any late cancellations or non-arrivals. Your credit card details are held securely and full payment will be taken in this event
The room rate includes bed and room service breakfast only. All other facilities and services within the hotel are currently closed and cannot be accessed by guests
Guests are very welcome to relax in the gardens during their stay and there are many lovely country walks around the hotel
Breakfast will be served in the restaurant between 7am – 9am weekdays and 7am – 10am at the weekends
Room service is also available between the service hours above.
Existing bedroom reservations can be changed or cancelled at no charge up to 3pm before the day prior to arrival. Should the new dates for bedroom reservations be at a different price point, you will be asked to pay the difference.
If you booked through another travel agent, please contact them for assistance.
New bedroom reservations that are booked via third party booking agents will be under the terms and conditions of the agent. Direct bookings can be changed at no charge up to 6pm before the day of arrival.
Any bookings made for our Special Events, Private Dining can be postponed until our next special event or rebooking for your private dining. Any deposits paid are Non Refundable with the balance of any fully paid tickets or menus will be held by Hempstead House for your future rebooking as a credit voucher. Current and updateed Terms and Conditions will be emailed to you upon any new bookings made.