Terms Of Business

Terms & Conditions

All bedroom bookings must be confirmed by one of the following methods:-

For company bookings Fax or email (or credit card details if preferred)

For private bookings credit or debit card details or full payment online or over the phone. These will not be retained or stored on our system but verified via our secure portal. 

All bookings are subject to a 24 hour cancellation policy. If not cancelled prior to 6.00pm on the day before arrival, the full charge will be levied.

All group bookings (ie. 4 rooms +) are subject to a 7 day cancellation policy.

All deposits are non-refundable.

Our check in times are 3.00pm onwards and check out is 11.00 am. Guests may enjoy our spa facilities until 5pm on the day of departure but must vacate their rooms . If an early check in is required this can sometimes be arranged subject to availability. On Sunday a late checkout at 5.00pm is possible, subject to availability, if a reservation is made in the restaurant for Sunday lunch.

We accept all credit card payments but regret that there is a surcharge of 3% on American Express and Diners Club.

Our spa facilities are only available for adults over 16 years of age

Complimentary WIFI is provided throughout the hotel and spa and our terms of use page is available from the following links

Hempstead House has the right to amend or terminate any offers without prior notice

All telephone calls may be recorded for monitoring and training purposes